Policies & Procedures

Available below are our policies and procedures as reviewed March 2020

Privacy policy
application/pdf icon File Size: 618.68 KB
Link to the pricing schedule
application/pdf icon File Size: 667.41 KB
Access and Equity
application/pdf icon File Size: 517.6 KB
Appeals Policy
application/pdf icon File Size: 494.5 KB
Learning and Assessment
application/pdf icon File Size: 533.56 KB
Link to the Audit Policy
application/pdf icon File Size: 467.12 KB
Policy regarding provision of information by the RTO
application/pdf icon File Size: 485.63 KB
Outlines the Smartskill complaints policy
application/pdf icon File Size: 478.78 KB
Link to the Continuous Improvement Policy
application/pdf icon File Size: 493.77 KB
Enrolments
application/pdf icon File Size: 592.63 KB
Link to the Evaluation Policy
application/pdf icon File Size: 461.03 KB
Link to the Financial Management Policy
application/pdf icon File Size: 589.95 KB
Issuing Certification Policy
application/pdf icon File Size: 706.33 KB
Link to the Legislation Compliance Policy
application/pdf icon File Size: 481.97 KB
Link to the Management of RTO Policy
application/pdf icon File Size: 502.13 KB
Link to the Marketing Policy
application/pdf icon File Size: 473.7 KB
Link to the Partnering Policy
application/pdf icon File Size: 466.22 KB
Recognition Policy
application/pdf icon File Size: 592.68 KB
Link to the Records Management Policy
application/pdf icon File Size: 568.95 KB
Link to the Serious Illness or Pandemic Policy
application/pdf icon File Size: 445.43 KB
Link to the student handbook
application/pdf icon File Size: 1023.73 KB
Training & Assessment Strategies and Resources Policy
application/pdf icon File Size: 532.07 KB
Training Delivery Policy
application/pdf icon File Size: 556.49 KB
Training Fees and Refunds
application/pdf icon File Size: 696.92 KB
Validation Policy
application/pdf icon File Size: 480.76 KB
Workplace, Health and Safety
application/pdf icon File Size: 490.2 KB